Thursday, January 7, 2021

MassTaxConnect Upgrade on January 19, 2021


MassTaxConnect Upgrade on January 19, 2021
What you need to know
MassTaxConnect will shut down on January 15 for the upgrade
The shutdown to complete the upgrade of MassTaxConnect begins next week on Friday, January 15 at 5:00 pm and will end at 6:00 am on January 19. We chose a holiday weekend for the transition to minimize disruption.
Plan for estimated tax payments due on January 15
Estimated payments should be submitted before 5:00 pm on January 15. Processing of payments scheduled in advance for withdrawal on the 15th may be delayed but will still be considered to have been made on time.
If you intended to make a payment before January 19, DOR will provide some relief. For example, if your estimated tax payment, due January 15, is submitted by January 22, DOR will treat your payment as having been made by January 15. If you are making a bill payment or payment for a return due January 20, any payment made by January 22 will be credited to your account as of January 15.
Some things remain the same
The good news is that along with the improvements comes simplicity. There is no need to change your username and password, they remain the same. You will have access to all your information on January 19, including any changes you made to your account right up until the shutdown. All client information will be available after the upgrade.
MassTaxConnect video tutorials
The new tutorials are being produced now to reflect the new screens and new processes for MassTaxConnect. They will be available to you when MassTaxConnect is back online at 6:00 am on January 19. Please bookmark the video tutorial page to answer any of your questions about navigating through MassTaxConnect after the upgrade. We think you will find MassTaxConnect very familiar and hope you appreciate the modern design that’s based on user navigation. You’ll also find it easier to access your accounts.
Take a look at the sneak preview of the upgrade for a glimpse at the new homepage, account page, improvements to managing access to accounts for those in your group, and a simplified third party view. You will also find more on the upgrade at the information page, including FAQs.
More to come
Keep an eye out for a new chatbot feature later in 2021. The chatbot will provide users with instant answers to simple questions, providing a better user experience.

No comments:

Post a Comment